Thank you for shopping at A.M Wood Store. We value your satisfaction and want to ensure a smooth shopping experience. Please read our Return and Refund Policy carefully before making a purchase. By placing an order with us, you agree to the following terms and conditions:
Return Eligibility: Our return policy is valid for a period of 5 days from the date of delivery. To be eligible for a return, the product must meet the following criteria:
- The product is damaged upon delivery.
- The product is missing items from your order.
- The product does not match the description provided or is not as shown in the provided pictures.
Return Process: To initiate a return, please follow these steps:
- Contact our customer support team via email at contact@amwoodstore.com or a.minternational@gmail.com, or by calling us at 9759743666 or 8057768686.
- Provide detailed information about the issue, including supporting images and videos if applicable.
- We will review your request and if it meets our return criteria, we will guide you on the next steps.
- In some cases, we may require the product to be returned to us for inspection before processing the return.
Refund Options: Refunds will be initiated to the original payment source used during the order placement. For Cash on Delivery (COD) orders, you can choose refund options such as UPI/IMPS/NEFT. Please allow up to 5 to 7 working days for the refunded amount to be credited to your account, as per your bank’s policy.
Non-Returnable Items: Certain items are non-returnable. These include personalized furniture products, which cannot be canceled once the manufacturing process has begun. Additionally, personalized products cannot be returned after delivery as they are specifically customized for you.
Shipping and Handling: In the case of damaged products, missing items, wrong products or due to an error on our part, we will bear the return shipping costs. the customer is responsible for the shipping and handling fees associated with the return on any other issue from customer end.
Condition of Returned Items: Returned items must be in unused, unopened condition, and in their original packaging to qualify for a refund. We reserve the right to refuse a refund if the returned product does not meet these conditions.
Timeframe for Refunds: Once we receive the returned product, we will initiate the refund process within 24 hours. Please note that the time it takes for the refunded amount to be credited to your account may vary and can take up to 5 to 7 working days as per your bank’s policy.
Exchanges: If you receive a damaged or wrong item, you can initiate a replacement request. Please contact our customer support team for assistance in processing your exchange request.
Damaged or Defective Items: To qualify for a return due to damage, please ensure you record an opening video of the parcel upon delivery. This will help us assess and process your return request more efficiently.
Return Policy Timeframe: Our return policy is valid for a period of 5 days from the date of delivery. After this timeframe, we regret that we cannot accept returns or issue refunds.
Customer Support: If you have any further questions or require assistance, please reach out to our customer support team via email at contact@amwoodstore.com or a.minternational@gmail.com. You can also contact us by phone at 9759743666 or 8057768686. Our dedicated team will be happy to assist you.
Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the policy available on our website for the most up-to-date information.
Updated on – 16 JUNE 2023