At A.M Wood Store, we strive to provide the best customer experience and satisfaction. We understand that circumstances may arise where you need to cancel your order. Please read our cancellation policy carefully to understand the guidelines and procedures.
- Order Cancellation:
- If you wish to cancel your order, please contact our customer support team as soon as possible. We will assist you with the cancellation process.
- Orders can only be canceled before they are dispatched from our warehouse. Once the order has been shipped, it cannot be canceled.
- Please note that customized or made-to-order furniture items may have different cancellation policies, which will be communicated to you during the ordering process.
- Cancellation Charges:
- In case of order cancellation before shipment, no cancellation charges will be applicable.
- If the cancellation request is received after the order has been dispatched, you may be subject to cancellation charges, which will be deducted from the refund amount.
- The cancellation charges will depend on various factors such as the type of product, shipping method, and the stage of processing.
- Refund Policy:
- Once the cancellation request is approved, we will initiate the refund process.
- Refunds will be processed using the same payment method used for the original purchase.
- The refund amount will be equal to the order amount minus any applicable cancellation charges.
- Please allow a reasonable processing time for the refund to be reflected in your account.
- Return of Shipped Products:
- If you receive the shipped products and still wish to cancel, you can request a return as per our Return Policy. Return shipping charges may apply.
- The condition of the returned product should comply with our Return Policy guidelines to be eligible for a refund.
- Changes to the Cancellation Policy:
- A.M Wood Store reserves the right to modify or update this cancellation policy at any time without prior notice. It is recommended to review the policy periodically.
We value our customers and aim to provide a seamless shopping experience. If you have any questions or need further clarification regarding our cancellation policy, please contact our customer support team.
Updates on 20 June 2023